Please call us on 01989 552028.
Our Contact Details
RJ Trees and Hedging Ltd
Thorne Farm Buildings
Glewstone
Herefordshire
HR9 6AR
Our data protection officer is the Managing Director.
enquiries@rjtreesandhedging.co.uk – please use this email address if you wish to ask any questions regarding this Policy and our privacy practises or write to our postal address shown above.
Our privacy policy is updated from time to time – this version is dated January 2022.
The type of personal information we collect
We currently collect personal identification data including your name, postal and billing addresses, email address, phone number, IP address, and information regarding the pages of our website that you land on and when you did that. If you buy from us, we collect and retain information on the plants and planting essentials that you bought. We do not hold credit/debit card information because it is collected by our card processors who have secure online capture and processing of credit/debit card transactions. If you pay by cheque or BACS we will note that on your records but we will not retain any further information regarding your bank account. We collect information during telephone calls with you on your requirements and our recommendations.
How we get the information
You provide some of the data directly such as when you purchase from us and we get some of it by recording how you interact with our website by for example using technologies like cookies.
How your information is used
The main purposes for holding your information are to process any orders that you have placed, take payment and give refunds, train our employees and undertake fraud prevention and detection but we may also use your information to inform you of stock availability, or special offers, ask you to complete questionnaires or surveys, or to notify you of any changes to our services.
We do not sell your data to anyone else but we share data with third party service providers and suppliers working on our behalf eg to deliver goods to you or to despatch bulk emails. However, when we use such third party suppliers we disclose only the information they need in order to perform their contract with us.
We may transfer your personal information to a third party as part of a sale of some part or all of our business or assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. We will however take steps with the aim of ensuring that your privacy rights are protected so far as possible.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our website, and developing new products and services. We may share this information with third parties, however as it is anonymous data it cannot be tracked back to you personally.
To help us improve your experience of our website we currently use the following companies who will process your personal data as part of their contracts with us
- Yahoo
- Facebook, YouTube, Instagram, Twitter, Pinterest. LinkedIn
- Visualsoft
How to access and update your information
It is important to us that the information we hold on you is accurate. You can either log in to your account to update information or give us updated information in an email or on the phone.
If you have an account with us, you will be allocated a password and we ask you to keep this password confidential.
If you wish to stop receiving marketing information from us, you can tell us on the phone, email enquiries@rjtreesandhedging.co.uk or use the unsubscribe button on any email you receive from us.
Keeping your information
We will only hold on to your information for as long as is needed to be able to provide services to you, or for as long as is necessary to provide reporting and trend analysis.
We may also keep or hold some of your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our website you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
Links to other websites
Our website may contain links to other websites run by other organisations and this privacy policy applies only to our website. We cannot be held responsible for the privacy policies and practises of other websites even if you access them using links from our website.
Your data protection rights
Under data protection law, you have rights including
Your right of access – you have the right to ask us for copies of your personal information
Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances
Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances
Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at enquiries@rjtreesandhedging.co.uk if you wish to make a request.
You have the right to complain to the Information Commissioner’s Office whose address is
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website www.ico.org.uk